FAQ
 

• Post registering into an Education seminar > a confirmation email will be sent to the provided email address > Go onto that confirmation email > Scroll down to “Update Your Information” > Select “Click Here” where it states “to make changes to your registration information” and you will be directed back to the Registration Website (below “click here” will be your Log-in & Registration ID for reference) > Correct or update any according information on the re-directed page & click “Update”.
• If, for whatever reason, you cannot update this information, send a direct email to [email protected]

• Different to previous years, all 2021 Goldwell / KMS education bookings are required to be made prior to the seminar. For all Academy & Regional Education bookings for either Salons or Stylists, the process is as follows:

• 24 hours prior to seminar date. As long as the seminar is not SOLD out.

• Yes, salons and stylists will receive a tax invoice for ALL education bookings, for both credit card and discount code payments. The tax invoice receipt will be available in the confirmation email, with a download link in a PDF form.

• Yes. Our Australian education seminars are available for bookings from both Australian’s & other countries and visitors. For example: if you are based in New Zealand, and plan on travelling on to Melbourne for an education seminar. Please note: Goldwell / KMS are not responsible for any travel bookings, accommodation, expenses or transportation.

• Yes. We welcome both Goldwell/KMS & non-Goldwell/KMS stockiest, salons and stylists to attend our Goldwell/KMS education.

• In a situation where a need for cancellation is required, the booked participant/salon will need to “raise a ticket” titled “cancellation request” to [email protected]. In this request, please attach the following
• Full name of participant/s
• Contact email & number
• Salon name & account number (if applicable)
• Detailed description of cancellation request
• Payment method (discount code/edf if applicable)
• Any related attachments

• All cancellations must be received 30 days prior to the date of the seminar to be eligible for a full refund.
• Any cancellations within 30 days will receive a credit toward a future program in the current calendar year. Non-attendance without notice is subject to 100% charge.
• Kao Australia reserves the right to postpone or change any seminars due to unforeseen circumstances, in which case participants will be notified.

• No name changes or swaps. Participants/salons are able to change their personal detail/s or salon information, however, only for the seminars they have booked in to and they cannot be converted into another participant, please refer to the cancellation policy.

• All education bookings will receive an instant confirmation landing page and confirmation email. The confirmations are sent both to the participant and the cc e-mail listed on the registration. It contains the date, time, and location of the class, the model requirements, and the tool list. * If the email address you entered is not that of the stylist attending the program, you must ensure you forward the confirmation letter to them.

• Payment options: Credit card and/or discount codes (previously known as education funds)
• Refunds /credit options: All cancellations must be received 30 days prior to the date of the seminar to be eligible for a full refund. Any cancellations within 30 days will receive a credit toward a future program in the current calendar year. Non-attendance without notice is subject to 100% charge. Kao Australia reserves the right to postpone or change any seminars due to unforeseen circumstances, in which case participants will be notified.

• Post a Goldwell or KMS education seminar, our salon bookings team will laisse with the educator responsible and ensure a successful completion. Once confirmed, salon bookings will email through the education seminar certificate to either the individual stylist or salon. Please allow up to 2 weeks to receive this certificate post seminar.

• In the past, it has been commonly found that participants source non-suitable hair models to a seminar. To ensure full benefits and knowledge is gained from the education seminar, please ensure the participant is bringing the correct models in conjunction with the seminar. Each seminar model requirements differs, therefore, it is important to read all model requirement/s (if any) prior to booking the seminar & if there is any uncertainty, please contact your Goldwell/kms educator or [email protected].

• Please filter or search your emails as “Kao Salon Education Booking Confirmation” to find all history of bookings