All cancellations must be received via email at least 14 business days before the start of the conference (by midnight, September 28, 2018) -- no refunds will be made for requests received after that time. Prior to the 14-day mark, any cancellations must be received in writing by e-mail ([email protected]), or via fax (410-444-4695 / ATTN: Diane Paul). For these cancellations, refunds will be issued in the same form payment was made. Please allow 30 days for processing. Registrants who cancel will not receive conference materials.