logo: IAM 49th Annual Meeting
photo: conference collage

SAVE THE DATE

IAM 50th Anniversary Meeting

October 10-13, 2012

Gaylord National Resort & Convention Center

Knowledge Lab

Where can you learn what you need to know and go… in just 60 minutes? Accessed via Aisle 100 in the Exhibit Hall, the 2011 Knowledge Lab covers topics guaranteed to boost your business. Learn how to spot fakes and counterfeits before you see the claims; obtain certification to move U.S. federal employees domestically and internationally; elevate your customer service—and your bottom line—through cultural awareness; and serve your community while you service your customers, all in the Knowledge Lab.
Whether this is your first annual meeting (Tips for First-Time Attendees) or your thirtieth (Automating Non-Temporary Storage Payment Processes) the Knowledge Lab serves up what you need to know and go…in just 60 minutes.

Monday, September 12:
3:00pm to 4:00pm
Never Eat Alone: 10 Tips for Maximizing Your Conference Time
Presenter: Georgia Angell, Deseret Forwarding International, Inc.

Former IAM Chair Georgia Angell calls on her 30 years of annual meeting experience—and four years as Chair of IAM’s Executive Committee— to provide expert tips on networking for success, must-attend business sessions, and reception-hopping with your new IAM colleagues. Tip #1: Never eat alone…your tablemate could be your next business partner!

Recommended for first-time attendees.

4:00pm to 5:00pm
Claims Conundrum: Can You Spot Fakes & Counterfeits? Presenters: Debbie Morales, Metro Claims and Relocation
Tommy Morales, TRS Furniture Repair

From golf clubs to designer handbags, Cuban cigars to priceless porcelain figurines, learn how to tell the fabulous from the fakes—and how to protect your business against false claims. In this hands-on Knowledge Lab, Debbie Morales shares the telltale details that all household goods professionals need to know to spot counterfeits.

Tuesday, September 13:
NEW TIME
10:30am to 11:30am

U.S. Bank Freight Payment: Automating Non-Temporary Storage Payment Processes
Presenter: Cheryl Garcia, U.S. Bank

Cheryl Garcia returns to the Knowledge Lab to discuss U.S. Bank Freight Payment’s recent agreement with the U.S. Department of Defense to automate the process by which providers of non-temporary storage for military household goods are paid. If you provide non-temporary storage, don’t miss this opportunity to hear details of the agreement and have your questions answered.

NEW TIME
3:15pm to 4:30pm
Jump Start Your Business with CHAMP
Presenter: Brian Kellhofer, U.S. General Services Administration (GSA)

GSA’s Centralized Household Goods Traffic Management Program (CHAMP) assists relocating federal government employees in transporting household goods from one official duty station to another, both domestically and internationally. Transportation Service Providers (TSPs) who apply to participate in GSA's CHAMP program must successfully complete an approval application package and evaluation to participate in the program.
Program expert Brian Kellhofer gives instruction and advice on how to get approved to file rates in CHAMP.


Wednesday, September 14:
9:30am to 10:30am
Building Trust through Cultural Awareness
Presenter: Sirin Koprucu

The world has become too globalized to expect people to try to adapt to different cultures that they encounter quickly in business travel or meetings with those from another country. In this session, international business consultant Sirin Koprucu explains how to become effective in multicultural communication and relationship building by first building and maintaining trust. It’s about “give and take” to collaborate, and collaboration leads to success in an international industry.

1:30pm to 2:30pm
Update on IAM Member Programs & Services
Presenter: Brian Limperopulos, Programs Manager, IAM

Hear about the latest enhancements to IAM Programs, including the newest Receivable Protection Program (RPP) benefit—the Invoice Dispute Resolution Process and distribution of the List of Alleged Debtors. Programs Manager Brian Limperopulos also discusses enforcement of the IAM Code of Ethics, the development of Standardized Electronic Inventory, and the Alan F. Wohlstetter Scholarship Fund.

NEW TIME
4:00pm to 5:00pm

Have You Heard About Move For Hunger?
Presenter: Adam Lowy, Executive Director, Move For Hunger

Find out how the moving industry is helping to feed the hungry through nonprofit hunger relief organization Move For Hunger. Become a socially conscious leader in your community just by delivering food customers leave behind and delivering it to local food banks. Bonus: Learn the role social media plays in getting the word out about your community engagement.
 
Questions about the Knowledge Lab? Contact Janet Seely, Director, Communications & Member Engagement at [email protected]