Friday, September 27th, 2019
Communicating with Families, Strategies for Building Beneficial Family Partnerships
Every day in the healthcare industry we come face to face with patients, residents and family members who are overwhelmed, exhausted and feeling helpless. We experience the full range of the human condition and is it our responsibility to ethically and empathetically walk through the decisions facing our residents and their families along with them. Identifying emotional communication cues from family members and residents/patients is a key skill for those of us working in the industry. We have the ability to see the "big picture" of a resident/patient's care plan. Understanding where the fears of a patient/resident and their family are rooted will help us lay the ground work for a care plan they are personally engaged with and feel a controlling part of- a goal of any successful long-term care organization.