Jennifer Burnett, Training Lead, County of San Diego, Health and Human Services Agency, ConnectWellSD
Jenni Burnett has a B.A. in Communications and 30 years of experience developing curriculum and delivering training for adult learners. She has taught a wide range of courses in the private, public, and academic sectors including computer software training for the Federal Government and private companies (Washington D.C.) and courses in the Business and Web Design Departments at Southwestern College (CA).
Since joining the County of San Diego’s Health and Human Services Agency, Ms. Burnett has developed and facilitated a wide variety of eLearning and in-person staff development programs including: Emotional Intelligence, Customer Service, Introduction to Person-Centered Service, Ethical Decision Making in the Workplace, Changing your Lens on Challenging Behavior, Engaging Multiple Generations in the Workplace, High-Stakes Conversations, Business Writing, Delivering Effective Presentations, The Right Attitude, Increasing Personal Happiness in the Workplace, as well as an Administrative Professional Program and Essentials of Supervision Program.
In her current role with the County’s ConnectWellSD program, her training team has developed 50+ eLearnings (which she has recorded all voice-over), webinars, mini-module videos, job aids, and hands-on training curriculum. Over 6000 users have been trained and on-boarded in the system. Ms. Burnett also developed and facilitated, as a companion to the ConnectWellSD program initiative, the Person-Centered Service Coaching Certificate Program, which won the 2018 NACo Achievement Award (Best in Category) for Personnel Management, Employment and Training.