Culture Change: Training More Than Technology to Support Organizational Outcomes
Tuesday, October 22nd, 2019
1:30 PM - 3:00 PM: Breakout
It isn't enough to teach the click-ology of new software if organizations want to achieve real outcomes. Success often begins with a change in culture. County of San Diego's Health and Human Services Agency has developed training programs that not only teach a new innovative software solution, but also help staff change their lens on customer service. We'll discuss how training was able to leverage existing County Initiatives of LiveWellSD and WorkWellSD to introduce culture-changing concepts and practices. Come hear about the County of San Diego's culture-changing journey to giving Person-Centered Service through the utilization of the new ConnectWellSD system.