39th Annual NAPIPM Educational Conference
August 5 - 8, 2019
Sheraton Memphis Downtown | Memphis, TN

Bringing Insights Buried in Case Management Information to Improve Program Integrity and Performance
Tuesday, August 6th, 2019
1:30 PM - 3:00 PM: Breakout
Providing efficient and effective recipient services is a continuous goal for program managers. The intersection of predictive analytics with behavioral insights can create interactions that have the potential to empower customers and case workers alike. Augmenting core case management information with intelligent processing and customer/worker insights to drive interventions and measuring the outcomes of the interventions can enable agencies to improve program performance.

This is intended to be a panel discussion with Rachel as the moderator. Deloitte will secure government participants upon the acceptance of the session.

Join this panel discussion on how data-driven intelligence, when coupled with interventions and their measure, can help drive program impact and performance for applicants, recipients, case workers, supervisors, and QC reviewers. We will discuss leading practices for integrating these innovative solutions into your business processes to help enhance operational efficiency and program compliance.

Hear practical applications for how this integrated technique can help empower case workers with insights and data for daily decision making; increase operational efficiency through reduced workload; and address fraud, waste, abuse, and reduce errors in determining eligibility.

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