Conferences & Events

What is the Secret to a Positive Beneficiary Experience?
In a world of Amazon™ speed, Chik Fil A™ service and ads that let you know what you need before you know it, where does life insurance service fit in? During this session we will explore what, if any impacts, this has on consumer expectations in the life insurance industry. We will also discuss how to:
• Drive changes within associates to deliver best in class service
• Identify value adds that extend beyond the associate interaction
• Look beyond today to plan for the future of the beneficiary experience
Attendees will leave this session with a better understanding of the questions they should be asking themselves and their organization to create solutions that can drive for a better beneficiary experience.



© International Claim Association
1800 M Street, NW  •  400 South  •  Washington, DC 20036
Phone: (202) 452-0143  •  Fax: (202) 530-0659  •  E-mail: [email protected]

Solicitations/Telemarketing calls are strictly prohibited. The ICA will not accept unsolicited sales calls or emails,
this includes but is not limited to any event related companies, technology companies, data companies, etc.