Leveraging Robotics to Streamline Claim Handling
In this session you will learn how the claims experience, both that of the customer and that of the claim associate, can be improved exponentially with the implementation of robotics. You will learn what robotics is and what it is not and you will come away with an understanding of how to identify key operational processes within your business that can be handled by robotics. Tangible examples and use cases will be discussed to help provide context for the work that can be automated through the introduction of robotics. The importance of maintaining a pipeline of new ideas and ensuring that the people closest to the work are engaged early and often in the process will be underscored. Specific attention will be paid to the cultural mindset that must be adopted in order to make the implementation of robotics successful.