Change is gonna come... (in claims handling)
Many believe that the way they learned to handle claims in the "good old days" makes the most sense. But do we remember the past a little too fondly? Is the status quo the best way or just familiar? For those who have more recently entered the field- are we too willing to adjust our methods, applying LEAN, process improvement and technological advances without considering that some methods truly are timeless and adaptable to "modern" claim evaluation. Join us as we discuss the pros and cons of claim handling from a generational perspective. Whether you consider yourself a member of Traditionals, Baby Boomers, Gen X, Millennials or Gen Z; join us to share methods old and new, what works and what doesn't and how to engage our employees and clients in the claims evaluation process for the greatest success.