QM and the Education Puzzle
How Online Learning Trends Inform Online Program Management (OPM) Companies
The CHLOE surveys of chief online officers offer many insights into the utilization of OPMs in online higher education and attitudes toward the industry. A panel of OPM leaders discuss how these findings may help shape OPM services and strategies.
Learning Objectives:
Help determine whether an OPM partnership could further their online program's success.
Distinguish different types of OPM services and contractual arrangements.
Understand recent and likely future changes in the OPM industry.
Intended Audience - Role:
Instructional Designers
Intended Audience - Knowledge Level:
New to QM
Experienced with QM
Ronald Legon, Executive Director Emeritus, Quality Matters
Dr. Ron Legon served as Executive Director of Quality Matters from 2006 until early 2016. He led the growth of QM to the more than one thousand member institutions it has today. In retirement, Ron has been named Executive Director Emeritus and is continuing his commitment to the growth and success of Quality Matters as Senior Adviser to Quality Matters for Knowledge Initiatives and Co-Director of the CHLOE (Changing Landscape of Online Education) Project.

Eric Fredericksen, Associate V. P. for Online Learning, University of Rochester
Dr. Eric E. Fredericksen is the Associate Vice President for Online Learning and provides leadership for the exploration of online learning initiatives across the University of Rochester. He is also Associate Professor in Educational Leadership in the Warner School and Program Director for Online Teaching and Learning programs.In 2012, Eric was elected to the Board of Directors for the Sloan Consortium, currently serves as President of the Board, and was honored as a Sloan-C Fellow in 2013.

Mughees Khan, Senior Quantitative Analyst, Eduventures Research at ACT
Mughees Khan is a Senior Quantitative Analyst at Eduventures Research, where he serves as a member of the team that manages and maintains the firm’s data sources. His focus is on survey research, data analysis, and visualization methods. He has been responsible for overseeing the CHLOE Project’s data collection since its inception in 2016. He holds an Ed.M. in Education Policy and Management from Harvard’s Graduate School of Education, and graduated from Stony Brook University with a B.A. in philosophy and psychology.

Whitney Kilgore, Co-Founder and Chief Academic Officer, iDesign
Whitney Kilgore is the Chief Academic Officer at iDesign, which partners with universities to build, grow and support online and blended courses and program offerings. Previously she served as Vice President of Academic Services Domestic and International for Academic Partnerships and before that as the director of academic technology services at the College of Southern Nevada in Las Vegas. She has been a part of the QM community since 2008 when she first became a certified peer reviewer. Whitney holds a PhD in Learning Technologies from the University of North Texas and a post-graduate certificate in Educational Technology Leadership from George Washington University.

Lauren Wright, Director of Program Strategy, Academic Services, Wiley
Lauren Wright has worked in learning design, organizational design, design thinking, management, and leadership for more than 20 years. She is the director of program development at Wiley Education Services, leading the academic program strategy, partnering with universities to implement best practices and processes in online learning, to include curriculum mapping, course design, and faculty development. Lauren has worked in corporate learning and development where she designed and managed the development of corporate learning programs. Lauren holds her M.A. in Counseling Psychology from the University of Denver and graduated from the University of California, Irvine with a B.A. in Psychology.

Gerald DiGiusto, Director of Strategy, ExtensionEngine, LLC
Gerry has worked in higher education, both in the U.S. and in Europe, for more than 20 years as a teacher, researcher, strategist, and consultant. His focus is on organizational design and capacity development to support high quality, sustainable learning programs. He previously served as Motivis Learning’s Vice President for Strategy and Marketing, Director of Consulting Services at Pearson Education, and Managing Vice President of Research & Data at Eduventures. Gerry earned his Ph.D. in political science from Duke University and taught international relations at Bowdoin College and Princeton University.