Attend

Jennifer Miller, CETL
Cypress-Fairbanks ISD, Director, Technology Support Services - Performance
Jennifer is the Director of Technology Support Services and Performance Excellence in Cypress-Fairbanks ISD. In this dual role, working for the 3rd largest district in the state, Jennifer is responsible for the Customer Care Center that serves over 14,000 employees and 115,000 students. In this capacity she provides leadership for six Customer Care Center staff and forty-two secondary campus technicians. She is most proud of developing a performance excellence program that has resulted in: 92% customer satisfaction, meeting target resolutions for our stringent service level agreement, and developing key performance indicators for the department.



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