Jennifer is the Director of Technology Support Services and Performance Excellence in Cypress-Fairbanks ISD. In this dual role, working for the 3rd largest district in the state, Jennifer is responsible for the Customer Care Center that serves over 14,000 employees and 115,000 students. In this capacity she provides leadership for six Customer Care Center staff and forty-two secondary campus technicians. She is most proud of developing a performance excellence program that has resulted in: 92% customer satisfaction, meeting target resolutions for our stringent service level agreement, and developing key performance indicators for the department.
Jennifer is in her 26th year in Cypress-Fairbanks ISD. Jennifer taught fourth grade for 4 years and first grade for 1 year prior to beginning her service in the Technology Department. Jennifer initially served as the Technology Training Coordinator in the department and then served as the Help Desk Manager before serving in her current role. Jennifer loves seeing the great strides the district has made in providing current technology devices and connectivity in all classrooms.
Jennifer also serves on the Consortium of School Networking (CoSN) Governance Committee at the national level, working with national education technology leaders in K-12 on developing rigorous standards for developing Certified Education Technology Leaders (CETLs).