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Saturday, October 22nd, 2016
3:00 PM - 6:00 PM: Registration
Title: Registration and Information Desk
Room: Foyer, 2nd Floor
 
Presenters
6:00 PM - 9:00 PM: AASD Board of Director's Dinner
Title: AASD and NASTA Executive Advisory Council Dinner
Room: Offsite
 
Presenters
Sunday, October 23rd, 2016
1:00 PM - 5:00 PM: Registration
Title: Registration and Information Desk
Room: Foyer, 2nd Floor
 
Presenters
1:00 PM - 3:45 PM: Pre-Conference Workshop
Title: Resilient Workforce, Resilient Consumers: How Cultivating a Positive Organizational Climate Impacts Outcomes
Room: Brevard
 
Today's SNAP and TANF administrators are pressed to effect change and meet outcomes for consumers, while anticipating future needs in the ever changing world of HHS - all while supporting their staff and being fiscally responsible to taxpayers and accountable to the public. Today, consumers utilizing SNAP and TANF have more complex issues than ever before and the requirements of the workforce who are interacting with them have increased as well. From ensuring families have adequate food to addressing their employment barriers while simultaneously tracking and verifying work activities and household changes, working directly with consumers who have the complexity of needs and who have traumatic events in their lives impacts the frontline worker. Research indicates that this type of work takes its toll, in the form of cumulative or secondary traumatic stress and that outcomes can be negatively impacted when it is pervasive. Since direct practitioners and caseworkers are the primary service delivery instrument within The SNAP and TANF programs, it is critical that leaders invest in building a resilient workforce in order to achieve positive outcomes. Leaders who understand and apply neuroscience related to organizational change and resilience - or bouncing back from adversity, can begin to positively impact the workforce and outcomes for consumers. This workshop will focus on strong, consistent actions leaders can take to apply brain science to furthering organizational resiliency in order to meet the needs of the workforce and consumers. Leaders will leave the session with concrete tools and methods to implement back in their own programs as well as connections to other professionals to develop learning communities around this topic to further their organizations' work. Learning Objectives: Understand how brain science and the nature of HHS work impacts workforce; Recognize secondary trauma impact on the HHS workforce and outcomes; Explore leadership strategies to positively influence organizational climate; Learn OE tools and methods to use within your own organization to improve the resiliency of in your own workforce.
4:00 PM - 6:00 PM: Opening General Session
Title: TANF at 20: A Panel Discussion
Room: Lakeside Ballroom, 2nd Floor
 
After 20 years, it's time to reflect on one of our nation's most critical safety-net programs, Temporary Assistance for Needy Families (TANF). TANF has done much over the years to assure the well-being of our children and families by moving parents into the workforce and toward greater independence. However, TANF has shortcomings including eroded funding, increasing complexity and outdated performance measures that must be addressed if it is to succeed among the rapidly changing realities in the economy, technology, social structures, and demographics. This panel of TANF-experts will discuss how TANF can be modernized in the context of the broader workforce engagement systems the 21st century economy.
6:00 PM - 8:00 PM: Opening Reception
Title: Opening Reception
Room: Foyer, 2nd Floor
 
Presenters
Monday, October 24th, 2016
7:00 AM - 4:00 PM: Registration
Title: Registration and Information Desk
Room: Foyer, 2nd Floor
 
Presenters
7:30 AM - 8:30 AM: Continental Breakfast
Title: Continental Breakfast In Vendor Exhibit Area
Room: Foyer, 2nd Floor
 
Presenters
8:15 AM - 10:00 AM: Opening General Session
Title: Re-framing Health and Human Services
Room: Lakeside Ballroom, 2nd Floor
 
Join Tracy Wareing Evans, APHSA executive director in Reframing Health and Human Services, how each of us, whether we manage programs or operations, can help create a new national narrative for our field by applying framing science. The discussion will include exploration of how nutrition, employment and economic supports contribute to the health and well-being of all of us, and introduce the concept of social math?translating data and numbers into meaningful, comprehensible and compelling context.
10:30 AM - 12:00 PM: Concurrent Sessions
Title: Again with the ABAWDs!
Room: Osceola
 
In the most significant change to the nation's safety net this year, up to one million individuals risk losing SNAP benefits as 22 states have begun to implement the three month time limit for childless nondisabled adults (Able-Bodied Adults Without Dependents, or ABAWDs). The time limit is notoriously complex and difficult to implement in a way that doesn't inadvertently terminate eligible individuals or increase errors. Even as states "start the clock," many important questions and issues remain to be worked out. This workshop will examine best practices in these areas, such as identifying ABAWDs who are already on SNAP, getting all the policy details right, using screening tools to exempt those unfit for work, training staff with limited time and resources, and limiting the impact of the time limit on error rates. The workshop will be interactive. Participants are encouraged to bring questions and challenges they face in implementing the time limit. Several states will share their experiences. Moderated by Robert Campbell, Feeding America
Title: Does My State Use That Deduction? A Refresher on Deductions in SNAP.
Room: Brevard
 
This session will provide a review of key income deductions in SNAP with a closer look at those deductions that appear to be underutilized by states and clients. There will be a specific focus on the excess medical expense and dependent care deductions. The workshop will take a look at: SNAP applications and how the questions help or hinder the use of the deductions, deduction policy and whether states facilitate all allowable expenses, and strategies used by state agencies to help increase the usage and deductions among eligible households. This will be an interactive session where participants will walk through sample cases to help illustrate the importance of deductions in the SNAP calculation. Moderated by Rachel Cahill, Benefits Data Trust
Title: Research in Social Service Program Outcomes - The RAND Corporation SB 1041 Program Evaluation
Room: Orange
 
Senate Bill (SB) 1041 included significant reforms to CalWORKs and required an independent evaluation, awarded to the RAND Corporation. The SB 1041 program evaluation, now in its third year, is a multicomponent, multiyear study, based on both qualitative and quantitative analysis, that provides a comprehensive, rigorous, evidence-based evaluation of participant outcomes and is designed to isolate participant effects due specifically to SB 1041. This presentation will detail the study design, study components, methodology, initial findings, and hopes for the study's future. The evaluation utilizes surveys, econometric analysis of administrative data, participant and front line caseworker focus groups, and the California Socio-Economic Survey (CalSES), a longitudinal in-home assessment of participant families. The CalSES is designed to reveal the atmospheric condition of CalWORKs families and track child development as families progress through their time on aid. This level of access is rare and should produce a comprehensive examination of the effects of SB 1041 on families and child development. The CalSES has been designed to provide access to child well-being and development data at an individual, face-to-face level. A data analysis which leverages Current Population Survey (CPS), Employment Development Department (EDD) and state and county level administrative data tracks changes in wages for participants, before, during, and after program participation. The study design allows tracking of participant employment and wage progression over time, and incorporates a multi cohort design which supports comparison of outcomes on groups before, during, and after SB 1041 implementation. Moderated by Belit Burke, Oregon Department of Human Services
Title: From Pathway to Superhighway: How States Better Coordinate TANF and SNAP Benefits and Services to Help People Ascend the Wage Ladder
Room: Sumter/Seminole
 
In honor of the 20th anniversary of the signing of the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA), the August 2016 issue of Policy & Practice featured an article co-authored by Babs Roberts and Alicia Koné which highlights the country's progress in helping low-income families obtain a job, a better job, and ultimately a family-wage career. The article ends with recommendations for TANF reform, including ideas about a future workforce system with coordinated programs and funding so low-income workers can effectively navigate to a family-wage job and career. This panel presentation will explore these ideas in greater detail. By contrasting the old image of the straightforward "pathway" to self-sufficiency with a newer, bolder idea of low-income parents navigating the "superhighway" of today's job market (with all its on-ramps, off-ramps, and multiple lanes), states and counties can assist people in achieving the greatest gains that employment opportunities present by connecting them with work supports, barrier-removal activities and development of social capital and social networking skills. If we can successfully help each parent navigate using an individualized map, they will gain enough social capital, education and training, and workforce attachment that their momentum will launch them (and their families) toward job retention, career progression, and wage progression. This panel discussion will offer attendees an opportunity to think about and discuss better ways for states to structure and align the complex array of programs and services that they offer to successfully help people ascend the wage ladder, and remain at the top of it over the long-term. Moderated by Lena Wilson, CO Department of Human Services
12:00 PM - 1:30 PM: AASD State Director's Annual Meeting
Title: AASD State Director's Annual Meeting
Room: Sumter/Seminole
 
Presenters
1:30 PM - 3:15 PM: WIOA/TANF/SNAP E&T Collaboration
Title: Aligned by Design: WIOA, TANF, and SNAP E&T
Room: Lakeside Ballroom, 2nd Floor
 
The Workforce Innovation and Opportunity Act (WIOA) of 2014 sought to modernize the nation's workforce systems and strengthen alignment across a range of federal, state, and local investments in skills, including TANF and SNAP E&T. This session will cover key WIOA provisions that support better coordination between workforce development and human services programs. Presenters will discuss the important role of WIOA in state SNAP E&T and TANF programs, and incorporating WIOA in state SNAP E&T and TANF plans. This session will provide updates on state planning and implementation challenges and opportunities, and will highlight Texas's experience thus far. Moderated by Babs Roberts, WA Department of Social and Health Services
3:15 PM - 3:30 PM: Break
Title: Networking Break
Room: Foyer, 2nd Floor
 
Presenters
3:30 PM - 5:00 PM: Concurrent Sessions
Title: Improving Quality: The Domino Effect
Room: Osceola
 
The Domino Effect of improving quality is clear! This session will discuss how making small, or big changes towards improving quality impacts stakeholders at all levels-constituents, local/state government, local agency, staff, management, etc. We will discuss the importance of developing relationships and working with all stakeholders involved to improve the quality and accuracy of service delivery to all customers. We will also share cost effective and innovative use of systems such as Rushmore, Outlook, and SharePoint available to ensure agencies are adhering to program policy mandates. We will review how use of these systems provides data to identify trends, monitor timeliness, quality, and implements best practice procedures. From a training prospective, we will discuss targeted training, use of a variety of methods of training to accommodate different learning styles, and creating job tools that support consistency. Quality and accuracy are important, and we don't have to sacrifice one for the other! The key is to work smarter not harder! Moderated by Ellen Vollinger, Food Research and Action Center
Title: TANF Peer- Learning Session: Two-Generations Strategies and TANF/SNAP E&T Alignment
Room: Brevard
 
This TANF peer-learning session is not your typical lecture-style breakout session. Instead, it is a guided discussion that will provide TANF administrators the opportunity to connect, share experiences, exchange ideas, and learn from one another. This peer-learning session will cover two topics: two-generation strategies, and TANF/SNAP E&T alignment. To kick off the discussions, TANF leaders from California, Utah, and Colorado will speak briefly about their 2-Gen strategies, and TANF leaders from Washington and Oregon will briefly share what they are doing to better align TANF and SNAP E&T.
Title: SNAP Quality Control Update
Room: Sumter/Seminole
 
This session will offer state SNAP leaders an overview of recent developments related to SNAP Quality Control (QC). Presenters will give and overview of the USDA Office of Inspector General (OIG) report and the resulting FNS reviews of state's QC procedures. Come learn about the plan for moving forward and take advantage of the opportunity to offer suggestions for the proposed QC 310 Handbook. Moderated by Larry Goolsby, American Public Human Services Association
Title: Resilient Workforce, Resilient Consumers - Come Join the Conversation
Room: Orange
 
Resilient Workforce, Resilient Consumers: Continuing the Conversation. Participants are invited to participate in a guided peer to peer knowledge exchange that will allow for deeper reflection about how the tools and techniques explored in the Sunday Session can be applied to their own leadership, organizations or communities anddeveloped into a framework. Participation in the Sunday session is not required. Today's SNAP and TANF administrators are pressed to effect change and meet outcomes for consumers, while anticipating future needs in the ever changing world of HHS - all while supporting their staff and being fiscally responsible to taxpayers and accountable to the public. Today, consumers utilizing SNAP and TANF have more complex issues than ever before and the requirements of the workforce who are interacting with them have increased as well. From ensuring families have adequate food to addressing their employment barriers while simultaneously tracking and verifying work activities and household changes, working directly with consumers who have the complexity of needs and who have traumatic events in their lives impacts the frontline worker. Research indicates that this type of work takes its toll, in the form of cumulative or secondary traumatic stress and that outcomes can be negatively impacted when it is pervasive. Since direct practitioners and caseworkers are the primary service delivery instrument within The SNAP and TANF programs, it is critical that leaders invest in building a resilient workforce in order to achieve positive outcomes. Leaders who understand and apply neuroscience related to organizational change and resilience - or bouncing back from adversity, can begin to positively impact the workforce and outcomes for consumers.

This workshop will focuson using the human services value curve in order to develop a framework for strong, consistent actions leaders can take to apply brain science to furthering organizational resiliency in order to meet the needs of the workforce and consumers. Leaders will leave the session with concrete tools and methods to implement back in their own programs as well as connections to other professionals to develop learning communities around this topic to further their organizations' work. Learning Objectives: Understand how brain science and the nature of HHS work impacts workforce; Recognize secondary trauma impact on the HHS workforce and outcomes; Explore leadership strategies to positively influence organizational climate; Learn OE tools and methods to use within your own organization to improve the resiliency ofin your own workforce.
4:15 PM - 4:30 PM: Break
Title: Networking Break
Room: Foyer, 2nd Floor
 
Presenters
Tuesday, October 25th, 2016
7:00 AM - 4:00 PM: Registration
Title: Registration and Information Desk
Room: Foyer, 2nd Floor
 
Presenters
8:00 AM - 5:00 PM: Table Top Exhibits
Title: Table Top Exhibits
Room: Foyer, 2nd Floor
 
Presenters
7:00 AM - 8:30 AM: State TANF Administrators Annual Meeting
Title: State TANF Administrators Annual Meeting
Room: Sumter/Seminole
 
Presenters
7:30 AM - 8:30 AM: Continental Breakfast
Title: Continental Breakfast In Vendor Exhibit Area
Room: Foyer, 2nd Floor
 
Presenters
8:30 AM - 10:00 AM: Developments in Coordinated SNAP, TANF, Medicated Delivery
Title: Developments in Coordinated Health and Human Services Benefit Delivery
Room: Lakeside Ballroom, 2nd Floor
 
There is a growing awareness among health policy experts and administrators that "social determinants," such as economic and educational opportunity, neighborhoods, the availability of sufficient resources, and a safe environment, can strongly influence people's overall health and well-being. In this plenary Mark Brooks will describe the exciting innovations in this area from the health perspective in Hennepin County, Minnesota. We then will briefly hear from two Human Services administrators about changes that are underway that support integrated services, followed by a panel discussion. We expect that many in the audience will have ideas to share and expect to have time for questions and contributions from audience participants. Moderated by Louis Polzella, Deloitte Consulting
10:30 AM - 12:00 PM: Concurrent Sessions
Title: Building Job-Driven Training SNAP E&T Programs through SNAP to Skills
Room: Brevard
 
SNAP to Skills (S2S), a large-scale technical assistance project operated by the U.S. Department of Agriculture (USDA), is a key part of the agency's efforts to help States strengthen and enhance their Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) programs so that more SNAP participants can receive employment and training services that lead to a good job. S2S is developing a comprehensive suite of tools and resources that will help States navigate through critical SNAP E&T topics, including how to serve ABAWDs through SNAP E&T, how to conduct resource mapping to identify likely SNAP E&T providers in the State, how to ensure SNAP E&T is connected to career pathways, and more. In addition to these publicly-available resources, S2S is working directly with 10 States on how to design and build job-driven E&T programs. This session will provide an overview of the resources available to States and will provide an opportunity to hear directly from States about how S2S is helping them connect more SNAP participants with job-driven training programs. Moderated by Deb Joffe, Public Consulting Group
Title: TANF Peer-Learning Session: TANF/WIOA Coordination
Room: Orange
 
This TANF peer-learning session is not your typical lecture-style breakout session. Instead, it is a guided discussion that will provide TANF administrators the opportunity to connect, share experiences, exchange ideas, and learn from one another. The session will be facilitated by members of the NASTA Executive Advisory Committee. The focus of the session will be on states' experiences advancing the coordination of TANF and WIOA. What's working? What hurdles have you faced? What strategies are you using? Come to the session prepared to share.
To kick off the discussion, TANF leaders from Maryland and Missouri will speak briefly about how they are working toward greater TANF/WIOA coordination.
Title: Making Notices Effective
Room: Osceola
 
PDF for Publication: 96431-2-32013.pdf 
Notices are the key mechanism used by state agencies to provide information to participants and are central to a participant's ability to maintain benefits. Yet, everyone struggles to make these critical documents understandable and helpful documents. This session seeks to have a robust conversation on state agency notices for participants and how to make those notices most effective. With the additional focus on notices as part of CAPER, this working session will "pull up the hood" on state agency notices and take a critical look at the notices and how they can best serve the interest of the state agency and participants. This session will be interactive and feature state notices. Participants are encouraged to bring one from their state to help inform the conversation. Moderated by Kim Gustafson, DigiConnect/One Call Now
Title: The Latest on SNAP Research from the Food and Nutrition Service
Room: Sumter/Seminole
 
PDF for Publication: 96386-2-32013.pdf 
This session will provide findings from evidence-based, policy relevant research studies that were recently completed, updates from ongoing research studies, and a preview of studies that will be launched shortly. Findings from three recently completed Farm Bill studies on program access will be presented, along with findings from other recent studies of interest. These include (1) Feasibility of Tribal Administration of Nutrition Assistance Programs; (2) Feasibility of Implementing SNAP in the CNMI; (3) Examination of Cash Nutrition Assistance Benefits in Puerto Rico; and (4) Asset Limits, SNAP Participation, and Financial Stability. Updates on ongoing studies include the Farm Bill Food Insecurity Nutrition Incentive (FINI) Grant Program, the Healthy Hunger Free Kids Act (HHFKA) Demonstration Projects to End Childhood Hunger, and the National Food Study. In addition, attendees will hear about new studies that may be of special interest to State Agencies. Moderated by Madeleine Levin, IMPAQ International
12:30 PM - 3:30 PM: General Session Luncheon and NASTA Awards - Policy Updates Panel
Title: Policy Updates from Washington, DC
Room: Lakeside Ballroom, 2nd Floor
 
PDF for Publication: 98296-2-32013.pdf 
We are living in the midst of an exciting, albeit overwhelming time in American politics. To keep up with all of the discussions of and changes in social policies that directly and indirectly impact SNAP and TANF is an impossible feat when you're busy administering these programs in your states. This panel of policy experts from Washington, DC will fill you in on the latest developments in SNAP and TANF, and what we might anticipate during the transition to a new administration.
4:00 PM - 5:30 PM: Concurrent Sessions
Title: Transforming SNAP through Collaborative Learning
Room: Osceola
 
The Food & Nutrition Service and the Insight team is facilitating transformational change of SNAP in California, New Jersey, and North Carolina.The SNAP Process Improvement Collaborative is a dynamic engagement between leaders in process improvement methods, subject matter experts in SNAP policy and operations, and a group of State and county teams that share the common goal of rapidly improving SNAP customer service and program access. Working with three counties in each of these county-administered States as well as a State leadership team, Insight is training FNS staff and training participating teams in their efforts to significantly improve their agencies' internal business processes and performance by reducing the number of days needed to make eligibility determinations, increasing the timeliness of application processing, and reducing household churn.
Insight's approach, based on the collaborative model developed by the Institute for Healthcare Improvement (IHI) , features a preparatory period followed by three in-person Learning Sessions that alternate with Action Periods. Each Learning Session is a face-to-face meeting lasting 3 days in which teams receive instruction in the concepts, tools, and methods of improving performance. During Action Periods in between Learning Sessions, teams return to their organizations and practice the knowledge and skills. Insight improves upon the IHI model by integrating intensive coaching and sustained interaction between teams and trainers through on-site and virtual training opportunities during Action Periods.
The Collaborative provides participating counties, States, and FNS with the unique opportunity to share with and learn from their colleagues, receive individual coaching from trainers, gather new knowledge and tools in process improvement, problem-solve barriers to improvement, and make significant and sustained improvements to drive population-level change. The Insight team is joined by Mary Rose Conroy, SNAP Program Design Branch Chief and Kim McCoy Wade, CalFresh Branch Chief to share experiences and early findings. Moderated by Julius Chaidez, American Public Human Services Association
Title: Transforming Service Delivery and Performance using Digital, Mobile-Centric Technology
Room: Brevard
 
INNOVATION is taking place at breakneck speed in intelligent "mobile-centric" service strategies. GSA says "Mobile will be transformative for government."

Global consulting firm Accenture states that "It's time for government to encourage and
direct innovation, rather than inhibit it. First movers will gain a clear advantage,
renewing the trust and confidence of their constituents."

We'll give you the latest stats data on mobile phone usage from Pew Research, and demonstrate how human services agencies can significantly increase customer engagement; significantly decrease data entry and significantly decrease manual follow-up activities. In this evidence-based presentation we'll give you a live demo of one of the first-ever systems deployed. "Intelligent" digital human services assistants are now doing the low-value, low-skill work (documentation, data-entry, follow-up) cutting up to 70% of these activities for staff and providing staff with more time for high-value, high-skill customer engagement, counseling/coaching that leads to improved client outcomes.

CareerSource North East Florida TANF Program Manager, Javetta Fleury will talk about why management made the jump to mobile, and the early metrics/effects on operations.She'll also address what it took to implement their platform and transform the way her team works.

This is a session you won't want to miss. The Future is Here, Now!
Title: TANF Housing Support Program
Room: Sumter/Seminole
 
Homelessness is a pervasive, multifaceted problem that can be a barrier to self-sufficiency. It affects the health and economic opportunities of families throughout the nation. Research shows housing instability and homelessness contribute to children experiencing higher rates of mental, emotional and behavioral impairments and interferes with learning and the ability to develop social relationships. This workshop examines how two states, California and New Jersey, are strategically realigning resources to reduce homelessness. You will learn how New Jersey has used TANF funds to provide an emergency assistance program to help bridge the gap between homelessness or imminent homelessness and permanent housing for TANF recipients. You will also hear how California implemented the CalWORKs Housing Support Program, a new a new Rapid Rehousing program for homeless TANF recipients. This new program is designed to help families stabilize as they move into permanent housing and work toward self-sufficiency while also improving overall child well-being. Workshop speakers will also provide a national perspective on how the response to homelessness has shifted in recent years and how improving coordination of homeless assistance with TANF and other human services programs is facilitating progress in ending homelessness. Moderated by Michael De La Rosa, Exemplar Human Services
Title: Cutting to the Chase, Useful Manuals for the Frontline Worker
Room: Orange
 
Dost thy policy seemth 'twer writ in Middle English? Does finding the policy you need take what seems like hours? What does it take to create a modern useful manual for your frontline staff? Come learn how the Vermont Agency of Human Services in collaboration with JOC Consulting did just that - implemented a new modern manual while maintaining the ongoing work of its policy staff. The new manual incorporates a worker-centric approach, plain English and modern on-line navigation. Moderated by Patriick Heiman, ICF
7:00 PM - 11:00 PM: Grand Networking Event
Title: Grand Networking Event
Room: Delaney/Anderson, 2nd Floor
 
Presenters
Wednesday, October 26th, 2016
8:00 AM - 10:00 AM: Registration
Title: Registration and Information Desk
Room: Foyer, 2nd Floor
 
Presenters
8:00 AM - 9:00 AM: Continental Breakfast
Title: Continental Breakfast In Vendor Exhibit Area
Room: Foyer, 2nd Floor
 
Presenters
8:00 AM - 5:00 PM: FNS Meeting (Invitation Only)
Title: FNS Regional Office Meeting
Room: Commerce Boardroom, 1st Floor
 
Presenters
8:30 AM - 10:30 AM: Closing General Session
Title: Closing General Session
Room: Lakeside Ballroom, 2nd Floor
 
PDF for Publication: 105147-2-32013.pdf 
Presenters
Title: Closing General Session
 
Presenters
11:00 AM - 12:00 PM: Planning Committee Meeting (Invitation Only)
Title: Planning Committee Meeting (Invitation Only)
Room: Delaney
 
Presenters