Ken Miller
Ken Miller
Ken Miller is the founder of the Change & Innovation Agency, a firm dedicated to increasing government's capacity to do more good. Ken has worked with amazing people in the most difficult environments to tackle big issues like: Where's my tax refund? How do we make a child abuse hotline as responsive and reliable as 911?

Ken, named by Fast Company Magazine as one of the top 50 change agents in the United States, founded the Change & Innovation Agency (C!A) in 2003. The firm brings the radical improvement techniques of manufacturing to the 85% of the workforce that doesn't make widgets, so they can do what they do better, faster and cheaper. C!A works with diverse clients in government, education and the service sector to implement customer-centered change, radical process improvement, innovation and sophisticated leadership systems that include performance measurement, planning and accountability. C!A also provides a series of workshops for change agents and managers, helping them become enablers of change at their workplaces.

Prior to founding C!A, Ken served as the Director of Performance Improvement for the State of Missouri from 2001-2003 and as the Deputy Director of the state's Department of Revenue from 1998-2001. During his time in Missouri, Ken helped the state reduce the time to issue tax refunds by 80% at less cost and cut wait times in motor vehicle offices by half. He also helped to save the state more than $100 million in two years, with ten of his department's projects earning awards at the state or federal level for innovative practices and extraordinary results. Ken led the improvement initiative that earned a state agency the Missouri Quality Award, making it one of only a handful of government agencies in the country to win a Baldrige-based award. He was also co-creator of the "Show Me Results" outcome-based planning and budgeting process that garnered one of only two A grades from Governing magazine for "managing for results."

Ken speaks to thousands of government managers every year at conferences and engagements around the world. Ken received his bachelor's degree in marketing and his MBA from Northwest Missouri State University.

Ken is the author of three books: Extreme Government Makeover: Increasing Our Capacity To Do More Good, We Don't Make Widgets: Overcoming the Myths That Keep Government From Radically Improving and The Change Agent's Guide to Radical Improvement.
Ken Miller is the founder of the Change & Innovation Agency, a firm dedicated to increasing government's capacity to do more good. Ken has worked with amazing people in the most difficult environments to tackle big issues like: Where's my tax refund? How do we make a child abuse hotline as responsive and reliable as 911?

Ken, named by Fast Company Magazine as one of the top 50 change agents in the United States, founded the Change & Innovation Agency (C!A) in 2003. The firm brings the radical improvement techniques of manufacturing to the 85% of the workforce that doesn't make widgets, so they can do what they do better, faster and cheaper. C!A works with diverse clients in government, education and the service sector to implement customer-centered change, radical process improvement, innovation and sophisticated leadership systems that include performance measurement, planning and accountability. C!A also provides a series of workshops for change agents and managers, helping them become enablers of change at their workplaces.

Prior to founding C!A, Ken served as the Director of Performance Improvement for the State of Missouri from 2001-2003 and as the Deputy Director of the state's Department of Revenue from 1998-2001. During his time in Missouri, Ken helped the state reduce the time to issue tax refunds by 80% at less cost and cut wait times in motor vehicle offices by half. He also helped to save the state more than $100 million in two years, with ten of his department's projects earning awards at the state or federal level for innovative practices and extraordinary results. Ken led the improvement initiative that earned a state agency the Missouri Quality Award, making it one of only a handful of government agencies in the country to win a Baldrige-based award. He was also co-creator of the "Show Me Results" outcome-based planning and budgeting process that garnered one of only two A grades from Governing magazine for "managing for results."

Ken speaks to thousands of government managers every year at conferences and engagements around the world. Ken received his bachelor's degree in marketing and his MBA from Northwest Missouri State University.

Ken is the author of three books: Extreme Government Makeover: Increasing Our Capacity To Do More Good, We Don't Make Widgets: Overcoming the Myths That Keep Government From Radically Improving and The Change Agent's Guide to Radical Improvement.