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Sunday, September 18th, 2016
3:30 PM - 5:30 PM: State and Local Forum
Session Title: State and Local Forum
Room: 101AB
 
PDF File for Publication: 99384-2-29811.pdf 
Moderator
Duane Fontenot

5:00 PM - 6:00 PM: Reception (by invitation)
Session Title: Sunday Reception
Room: 213AB Pre-Function
 
Presenters

5:30 PM - 6:30 PM: Emerging Leaders Reception (by invitation)
Room: 208 Foyer
 
Presenters

6:30 PM - 8:00 PM: Opening Reception
Room: Exhibit Hall
 
Presenters

Monday, September 19th, 2016
7:00 AM - 4:00 PM: Registration Open
Session Title: Registration Open
Room: Foyer, Exhibit Level
 
Presenters

7:30 AM - 8:30 AM: Continental Breakfast in Vendor Exhibit Area
Room: Exhibit Hall
 
Presenters

8:30 AM - 10:00 AM: Opening General Session
 
PDF File for Publication: 96866-2-29811.pdf 
Moderator
Kristen Duus, Oregon Health Authority / Department of Human Services

10:30 AM - 11:00 AM: Demo Theatre
10:00 AM - 11:00 AM: Networking Break
Session Title: Networking Break
Room: Exhibit Hall
 
Presenters

11:00 AM - 12:00 PM: Concurrent Sessions
11:00 AM - 12:00 PM: Federal Office Hours FNS/USDA (SNAP Systems & Policy)
Room: 106A
 
Presenters

11:00 AM - 12:00 PM: Federal Office Hours ACF/HHS (Child Support, Child Welfare)
12:00 PM - 1:00 PM: ISM Awards Luncheon
Session Title: ISM Awards Luncheon
Room: Ballroom 301
 
Presenters

1:00 PM - 1:30 PM: Out of the White House Comes the US Digital Services?
1:30 PM - 2:30 PM: Concurrent Sessions
2:30 PM - 3:30 PM: Networking Break
Session Title: Networking Break
Room: Exhibit Hall
 
Presenters

2:30 PM - 3:00 PM: Research Results: Citizen Engagement Modernization in the Contact Center
3:00 PM - 3:30 PM: Engaging Providers, Members and Caseworkers: Speed to Market Redefined
3:30 PM - 4:30 PM: Concurrent Sessions
4:30 PM - 6:30 PM: Emerging Leaders Poster Session and Reception
Room: Poster Session, Exhibit Hall
 
Presenters

Room: Exhibit Hall
 
Presenters

Tuesday, September 20th, 2016
7:00 AM - 4:00 PM: Registration Open
Session Title: Registration Open
Room: Foyer, Exhibit Level
 
Presenters

7:30 AM - 8:30 AM: Continental Breakfast in Vendor Exhibit Area
Room: Exhibit Hall
 
Presenters

8:30 AM - 10:00 AM: Opening General Sesssion
10:00 AM - 11:00 AM: Networking Break
Session Title: Networking Break
Room: Exhibit Hall
 
Presenters

10:00 AM - 10:30 AM: Research Results: Citizen Engagement Modernization in the Contact Center
10:30 AM - 11:00 AM: Engaging Providers, Members and Caseworkers: Speed to Market Redefined
11:00 AM - 12:00 PM: Concurrent Sessions
11:00 AM - 12:00 PM: Federal Office Hours FNS/USDA (SNAP Systems & Policy)
Room: 106A
 
Presenters

11:00 AM - 12:00 PM: Federal Office Hours ACF/HHS (Child Support, Child Welfare)
12:00 PM - 1:30 PM: Lunch
Lunch (On Your Own)
 

12:00 PM - 1:30 PM: HSITAG Luncheon (by invitation)
Room: 211B
 
Presenters

1:30 PM - 2:30 PM: Concurrent Sessions
2:30 PM - 3:30 PM: Networking Break
Session Title: Networking Break
Room: Exhibit Hall
 
Presenters

2:30 PM - 3:00 PM: How to Prevent Corporate Cyber Breaches
Room: Demo Theatre, Exhibit Hall
 

3:00 PM - 3:30 PM: Know Your NEICE! (National Electronic Interstate Compact Enterprise)
3:30 PM - 4:30 PM: Concurrent Sessions
4:30 PM - 5:30 PM: Networking Break
Session Title: Networking Break
Room: Exhibit Hall
 
Presenters




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