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Best Practices in Launching a QM Initiative
QM Coordinator Success Tips: A Model for Sharing Roles and Responsibilities
Joan Mikalson, Associate Provost, Excelsior College
Joan Mikalson is Associate Provost of Student and Faculty Services at Excelsior College. She is a certified master reviewer, facilitator for the face-to-face and online APPQMR, and Lead QM Coordinator with oversight of QM training and the peer review process. Joan also served as a QM Research Colleague from 2012-2014.
Betsy Brennan, Data Quality Specialist, Excelsior College
Betsy Brennan is a Data Quality Specialist at Excelsior College with over 30 years of experience in higher education. Serving as both QM Coordinator and Certified-QM Course Manager, she developed and manages the Excelsior college-wide system for subscriber-managed and informal/unofficial QM course reviews.
A Lead QM Coordinator and QM-Certified Course Review Manager from Excelsior College will tell the story of how a QM organizational chart evolved and the shared model for QM Coordinator emerged. First-hand tales will be shared on designating various QM roles and responsibilities, such as assembling an in-house training team, managing internal and subscriber course reviews, setting up a Quality Matters college-wide committee, communicating to the campus, and reporting back to Quality Matters.
Identify key components of the QM Coordinator's roles and responsibilities.
Match coordinator roles and responsibilities to the right persons and processes at attendees' institutions.
Develop and execute a personalized organizational chart that reflects the unique needs of different institutions' QM plans.