Wednesday, July 8th, 2015
4:00 PM - 5:15 PM: Breakout 4
Scandalous Customer Service: How to be a Fixer
Olivia Pope, former White House Communications Director turned professional crisis manager, dedicates her life to protecting the public images of the nation's elite. You may not have the Tory Burch coat or Vera Wang ball gown, but more than likely part of your "other duties as assigned" is to smooth things over when one of your VIPs makes the wrong waves. Like that time when a Board Member talked politics with the wrong sponsor? Your Executive Director snubbed your number one donor? A front desk associate left your funder waiting sans bottled water? What would Olivia Pope do (WWOPD)? Come find out! Because after all, when you represent a not-for-profit, you really can't afford to pay for Olivia Pope.
Learning Outcome #1
By attending this session participants will learn: Identify when things have gone wrong and what the root of the problem is.
Learning Outcome #2
By attending this session participants will learn: Determine a solution and get buy-in from your team in order to implement it.
Learning Outcome #3
By attending this session participants will learn: Create a culture of good customer service throughout your organization (so you needn't keep Ms Pope on retainer).