Tuesday, October 27th, 2020
3:25 PM - 4:15 PM: Concurrent Sessions
QA by Design: Tools
Responding to Student Course Quality Complaints: Simplifying QM/QA for Administration
To better equip our administrators to resolve student complaints we created a brief course quality checklist that highlights essential elements of quality online course design. Come see if you could use this at your institution.
Learning Objectives
Outline & share your current student complaint process when it comes to course quality
Identify stakeholders in course quality at your institution
Identify and discuss potential tools to help your institution respond to student complaints about co
Intended Participants: Role
QM Coordinators
Intended Participants - Knowledge Level
People with some experience in the topic, but looking to grow
David Becker, QM Lead Coordinator, Indiana University

Hitesh Kathuria, Assistant Vice President for University Academic Affairs and Director, Indiana University