Concentration:
Academic and Student Support for Online Learners
Title:
The Online Students are Coming! Re-Imagining Support Services for Online Student Success
Description:
Historically offering face-to-face programs, our School will experience a transition as we launch our first online Master's degree program in 2020. Our School is re-imagining services and resources to accommodate the needs of online students, including: academic and career services, peer and alumni relations, financial aid and admissions, student health and wellness, and student life. In this session, we will describe the challenges we face, strategies for success, and plans for future growth.
 
Learning Objectives:
Describe potential obstacles in developing services for online students
Identify strategies for overcoming potential obstacles in providing services for online students.
Develop action plan to modify current services to better serve online students
 
Intended Audience: Role
Administrators
Yes
Faculty
Yes
Instructional Designers
Yes
 
Intended Audience: Knowledge Level
Experienced with QM
Yes
New to QM
Yes
Presenter(s):
Presenters
Melissa Kaufman, Director of Online Learning, Dornsife School of Public Health, Drexel University
Melissa Kaufman is the Director of Online Learning at the Dornsife School of Public Health, Drexel University. She collaborates with faculty to develop online courses and to convert face-] to-face courses to an online or hybrid. She is particularly interested in online course building that increases student engagement as well as building faculty skills. Melissa graduated in 2016 from Drexel University with a Masters in Human Resource Development, Instructional Design and eLearning Concentration.
Michelle McDermott, Assistant Director, Student and Alumni Services Student Affairs, Dornsife School of Public Health, Drexel University
As the Assistant Director of Student and Alumni Services, Michelle is passionate about creating opportunities for growth and facilitating connections for DSPH students and alumni. Michelle’s focus includes career development services for students and alumni, with signature programs including: Professional Development Seminar Series, Alumni Mentor Program, and Career Fair. Michelle received her MA in Student Affairs in Higher Education Indiana University of Pennsylvania.